SALES AND TECHNICAL TRAINING · SUPPORT · CONSULANT · TRANSLATION · ARTICLE WRITING

SALES TRAINING

The problem

One of the major complaints is the fact that sales training is not available and that vehicle salespeople are usually reluctant to sell electric vehicles, or that “The auto dealers sales people does not have sufficient knowledge and skills to adequately inform consumers”.

The educational solution has a technical knowledge

Due to the high volume of demand, we have developed an interactive approach in hybrid training, to identify better their request, here are the key points we encountered:

Give enough time for disseminating of information on EVs
Gather informations on consumers who are looking for an electric vehicle to better guide them with their options
Promote EVs and products / ancillary services offered in Quebec
Give tests EV
Demonstrate and give an explanation of how the features and options for all vehicles sold
Properly inform the warranty of each vehicle

Types of clients EV

We generally find two types of customers interested in electric vehicles:

· The technical customer

· The environmentalist customer

Learn how to answer them properly

How to respond to the client by analyzing their needs

When a client shows interest for an electric vehicle, it is important to analyze their needs, wants and the client’s lifestyle, more so than for a client interested in a gasoline vehicle

An analysis of needs in a good form determines whether the wanted car is the best option for this client.

What will be the use of the vehicle?

Will the vehicle be the primary or secondary?

Does the customer travels a long distance to get to work?

Does the customer have mountainous road on his daily commute?

Does the client lives in a house or an apartment?

Is there a charger at the workplace?

Be alert and you will come out a winner! CONTACT US!

OFFERED TECHNICAL TRAININGS

Hybrid and Electric vehicle training

Hybrids and EV are everywhere these days.

Are you ready to service them?

Your best tool for these vehicles is solid TRAINING and getting the right info to safely and effectively work on them. There is a certain amount of misinformation and rumor floating around, even within several emerging commercial seminar and training efforts.

Get the straight story and become COMPETENT and CONFIDENT on these cars. They’re here now, and customers are learning that they have maintenance options besides relying completely on dealership service.

We offer a series of Hybrid Vehicle training courses from Basic to advance training within your objectives and needs…to raise awareness and develop safe working practices within our industry.

Hybrid and EV First Responder
Hybrid and EV Safety for Towing and Recovery
Hybrid and EV CVT
Hybrid and EV Regenerative Braking and Inverter Control
Hybrid and EV A/C systems
Hybrid and EV Battery, Starting and Charging
Hybrid and EV Preventive Maintenance
Hybrid and EV OEM specific; Honda,Toyota-Lexus, Ford-Mercury-Mazda, GM, BMW-Mercedes, Nissan, VW, Porsche, Hyundai.
Hybrid and EV Salvage Yard Safety and Dismantling
Electrical Hands-on
Electric Vehicle (EV) Training
Customized training

First Responder

To get an idea of the hazards emergency responders face when handling hybrid and electric-vehicle incidents, in one incident, emergency responders rushed to a collision involving a hybrid vehicle, which used a 500-volt battery pack to supplement an internal combustion engine. After tending to the passengers, who had only minor injuries, firefighters assessed the vehicle and assumed the ignition was off since the motor wasn’t running. They were wrong….

As the team worked near the car’s electrical components, a firefighter who happened to be familiar with hybrids realized the electrical system was still live. The crew took immediate steps to power down the vehicle. “While there was no injury, crews worked directly in front of the car and had raised the hood with the potential of injury,” states the report on the system’s website, www.firefighternearmiss.com. “The situational awareness was such that the proper shutdown procedures were not readily recognized. We learned that we were not as trained as we thought we were. And this was a competent crew with many years of experience.”

Incidents like this one may become increasingly common as more hybrids—vehicles that combine propulsion systems, most commonly an internal combustion engine with a battery set and an electric motor—find their way onto our roads. Meanwhile, electric vehicles, which rely solely on electricity for power, are poised to become the next automotive wave, especially as gas prices fluctuate and increased importance is placed on reducing carbon emissions.

While the new technologies demonstrate a growing environmental consciousness in the marketplace, they also present an array of new operating conditions that change the rules for emergency responders. That is why we need to train our first responders on how to handle these vehicles, we’re creating an awareness of the risk these vehicles bring, and we’re demonstrating on how and the proper way in keeping the public and our first response team safe with new technology.

Towing and Recovery

Towing some electric vehicles without proper and lengthy preparation work to disengage the electric motor could cause grave damage. Troubles connected to towing EVs by traffic enforcement and untrained tow truck drivers will certainly multiply as sales of these vehicles, increase in the next few years. While electric cars cost less to maintain, towing could be a problem. Maybe not quite as alarming as you thought, but don’t underestimate this issue. If you often find yourself parking illegally or on the side of the road, be aware that if they tow you and if not aware of the precaution. It could cost you a lot of money.

So if you are in the market for an EV, make sure you do your research first. If you are already a lucky owner, watch where you park (or don’t park) and be aware of the instructions when towing your vehicle correctly. In general, towing and electric cars are an unhappy combination and we recommend to use a flat bed when towing your vehicle. We train on these issues and awareness of high voltage and more when towing a Hybrid & EV vehicle…

Salvage Yard Safety and Dismantling

The training is developed to educate and assist dismantlers in the safe handling of the different parts of EV & gasoline-electric hybrid vehicle. The cars are similar to disassemble with the exception of the high voltage electrical system. It is important to recognize and understand the high voltage electrical system features and specifications as they may not be familiar to dismantlers.

High voltage electricity powers an electric motor, generator, power steering, electric inverter compressor (for air conditioner) and inverter. All other conventional automotive electrical devices such as the Headlights, radio, and gauges are powered from a separate 12-Volt battery.

Numerous safeguards have been designed to help ensure the high voltage, approximately 300-Volt, Nickel Metal Hydride (NiMH) Hybrid Vehicle (HV) battery pack is kept safe and secure in an accident.

The NiMH HV battery pack contains sealed batteries that are similar to rechargeable batteries used in laptop computers, cell phones, and other consumer products. The electrolyte is absorbed in the cell plates and will not normally leak out even if the battery is cracked. In the unlikely event the electrolyte does leak, it can be easily neutralized with a dilute boric acid solution or vinegar.

High voltage cables, identifiable by orange insulation and connectors, are isolated from the metal chassis of the vehicle.

Additional topics contained in the guide include:

– Hybrid & EV component identification.

– Major hybrid and EV component locations and descriptions.

With our training, dismantlers will be able to handle the EV and hybrid-electric vehicle as safely as the dismantling of a conventional gasoline engine automobile.

Basic & Advance Electrical

Basic electrical is a must first step for a service technician to build their skills in diagnosing electrical fault, and advancing to hybrid and EV training.

The contents of this course progress from basic electrical going through series and parallel circuits, to power distribution and exterior lighting. When finished, the technician will know the basics to understand, diagnostic strategies to apply and read properly electric wiring diagram, and have the knowledge for next level advanced automotive system courses that could follow.

According on the needs and level of understanding for everyone; electrical basic is a must for every technician, we can adapt the training to get their career and personal development up to the pace of new developing technologies.

Safety & Awareness

Hybrid Electric Vehicles differ from conventional gasoline engine vehicles by including a high voltage electrical power system. The voltage stored and used in some hybrid vehicles presents a new level of risk for service technicians.

The manufacturers have established some training, but it is the responsibility of everyone to be sure the techs are trained and properly equipped, and follow correct procedures while working on these cars.

The threshold voltage at which direct current (DC) becomes dangerous can be as low as 55 to 60 volts, compared to 110 volts for AC.

Service technicians are generally well trained to be cautions around electricity even on gasoline-powered vehicles. The hybrid & EV, however, poses a life-threatening risk.

High Voltage Caution

The extremely high voltage of hybrids creates a concern about the dangers of working on HEVs, even though actual incidents to date have been negligible. Because hybrid vehicles are still fairly rare in many service departments, many technicians have never seen a HEV in the shop, let alone worked on one.

Every technicians, service man or person involved in Pre-delivery inspection on hybrid & EV needs to be aware of the high voltage danger, no matter how remote the chance of electrocution.

Hybrids have been designed so that the high-voltage system is insulated from the metal vehicle body, and the vehicle metal body ground is not part of the high-voltage circuit. While high-voltage electrical flow from the high-voltage battery pack stops when the vehicle is turned off, the current may not be dissipated from the system for up to 10 minutes. Caution and training are required.

Battery disconnect procedures vary by vehicle and must be part of basic knowledge and training.

Preventive Maintenance

Preventive maintenance is a key for any vehicle, Hybrids & EVs are not different…

I will give you some things to keep in mind when you have these types of cars:

•Certified Technician (Hybrid/Electric)

•Maintenance schedule for your car

•A Good Warranty

Here are a couple of things you need to know or have in mind:

When buying your hybrid or EV, pay attention to the warranty, especially for the battery. Dealers like Honda and Toyota General Motors, which lead the way in hybrid sales in, offer eight- and 10-year warranties on their batteries, respectively. The batteries can cost more than $3,000, so it’s important to pay attention to the battery’s performance while you own the car.
Adhere to a regular maintenance schedule. The cost of regular maintenance to a hybrid such as oil changes, tire rotation, tune-ups, and air filters are no different than that of a non-hybrid vehicle, in a lot of cases please refer to a qualified technician for that type of recommendation.
When you do need a mechanic, consider taking it back to the dealership you bought it from, or a qualified dealer or independent shop that sells and services that make and model. Hybrids or EV are a new technology and it may be smarter to take the car to someone who is qualified and that you know is certified in that field of repair.
Just as with a non-hybrid vehicle, hybrid & EV owners should watch their driving habits to reduce wear and tear. Two of the most important factors for hybrids are engine wear and break wear, which is reduced by the hybrid’s or EV technology.
Watch your hybrid in cold weather. The battery operates optimally in warmer weather. Give your battery time to warm up when it’s cold outside so it can reach its optimum temperature before departing. Doing so will also extend the battery’s life.

We give training on maintenance of these vehicles please contact us for information concerning your needs…

Engine Management

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This training program (Total of 3) is covering fuel and emission systems construction, operation, diagnosis and testing. Technicians must complete the first level before continuing to the next Level, Level II and III.
This course begins with an overview of fuel management that looks at sensor operation and Scan Tool data correlation. The training will look in air induction, Ignition system Compression Leak down Exhaust back pressure Supercharger/Turbochargers a number of hands-on exercises and It continues with PCM Inputs & Outputs.
Level 3 of engine management program will include coverage of enhanced EVAP system diagnosis, misfire diagnosis, service programming and repair validation. Each major topic is supported by on-vehicle exercises.
This Training and other related topics can be adapted to your convenience and needs.

E-LEARNING

CONSULTANT

We are providing guidance and support to any project involving new vehicle technology. From assessing the business ideas or building from scratch of the service center, to hiring of the qualified staff, delivering trainings, putting together the service intervals for vehicles maintenance.

ARTICLE WRITING

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TRANSLATION

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